Privacy Policy

Last updated: [October 2025]

At Dawn’s Pet Paradise, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Who We Are

Dawn’s Pet Paradise provides pet care services such as dog walking, home visits, and small animal boarding.

Our website is built on WordPress and uses WooCommerce to manage online bookings and payments.

If you have any questions about this policy or how we handle your data, please contact:

Email: info@dawnspetparadise.co.uk

Phone: 07825 729525

2. What Information We Collect

We collect information that helps us run our business and provide the best service possible. This may include:

Personal details: Name, address, phone number, and email.
Booking information: Details about your pet, services requested, dates, and preferences.
Payment details: Processed securely via WooCommerce and its payment partners (we do not store full card details).
Website usage data: Information such as IP address, browser type, and pages visited (collected through cookies and analytics tools).

3. How We Use Your Information

We use your information to:

Process bookings and payments.
Communicate with you about your appointments or enquiries.
Provide pet care services tailored to your needs.
Improve our website and services.
Comply with legal and accounting obligations.

We will never sell or share your data with third parties for marketing purposes.

4. Cookies and Website Analytics

Our website uses cookies to help it function properly and to understand how visitors use it.

These may include:

Essential cookies – needed for site functionality (e.g. keeping your booking session active).
Analytics cookies – to understand site traffic and improve the user experience.
WooCommerce cookies – to manage your cart, checkout, and login sessions.

You can adjust or delete cookies through your browser settings at any time.

5. How We Store and Protect Your Data

We take your privacy seriously.

Your data is stored securely on password-protected systems and only accessed by authorised personnel.

Our website uses SSL encryption to protect any data sent between your browser and our servers.

6. How Long We Keep Your Information

We keep personal information only as long as necessary to provide our services and meet legal requirements (e.g. tax records).

When no longer needed, data is securely deleted or anonymised.

7. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate information.
Request deletion of your data (where legally possible).
Withdraw consent for marketing communications.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

For requests, please contact us at info@dawnspetparadise.co.uk.

8. Third-Party Services

We may use trusted third-party services to help operate our website and business (e.g. payment processors, email providers, analytics tools).

Each of these services is GDPR-compliant and handles data in line with their own privacy policies.

9. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements.

The latest version will always be available on this page.